Frequently Asked Questions

We’ll provide you with a specific time slot for your engineer’s arrival. You’ll receive a notification confirming the appointment, and we’ll keep you updated if anything changes.

If you smell gas, immediately open windows and doors to ventilate the area. Do not operate any electrical switches or appliances. Contact your gas provider’s emergency line without delay.

We understand a broken boiler is a major inconvenience. Contact us right away, and we’ll dispatch a qualified engineer to diagnose and repair the issue swiftly.

We’ll schedule your annual boiler service at your convenience, ensuring your system operates safely and efficiently. We’ll send you a reminder when your service is due.

Low boiler pressure can impact your heating. You can often repressurize your boiler yourself; check your boiler’s manual for instructions. If you’re unsure or the problem persists, contact us for assistance.

You can cancel your service or appointment by contacting our customer service team directly. Please have your account details ready for a quick and easy process.

We aim for complete customer satisfaction. If you have a complaint, please reach out to our dedicated complaints department via phone or use our contact form, all details can be found on our contact page. We take all feedback seriously and will address your concerns promptly.

We value your feedback! You can leave a review on our website, on our Google Profile or through the link provided in your service completion email. Your input helps us improve.