Privacy Policy
1. Who We Are
West Derby Heating & Plumbing
225 Eaton Rd, Liverpool L12 2AG
Email: info@westderbyheatingandplumbing.com
Phone: 0151 315 0010
2. Information We Collect
We may collect the following types of personal information from you:
Contact Information: Name, address, email address, phone number. This is typically collected when you fill out our contact form, request a quote, or call us directly.
Service Information: Details about the heating and plumbing services you require or have received from us.
Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is collected using cookies and similar technologies (see Section 4).
Correspondence: Records of your communications with us, including emails, phone calls, and contact form submissions.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: To respond to your inquiries, provide quotes, schedule appointments, and deliver our heating and plumbing services.
To Communicate with You: To send you updates, confirmations, invoices, and other service-related communications.
To Improve Our Services: To understand how our website is used and to make improvements to our services and website experience.
For Internal Record Keeping: To maintain accurate business records.
For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing (with your consent): If you opt-in, we may use your contact information to send you promotional offers, newsletters, or information about new services. You can opt-out at any time.
4. Cookies and Similar Technologies
Our website uses “cookies” and similar technologies. Cookies are small data files placed on your device that allow us to recognise your browser and capture certain information. We use cookies for:
Essential Website Functionality: To enable core website features.
Website Analytics: To gather aggregated data about website traffic and usage patterns, helping us to improve our website. This typically involves using tools like Google Analytics.
Personalisation: To remember your preferences and provide a more personalised experience.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following limited circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., IT support, payment processors). These parties are obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
Secure Sockets Layer (SSL) Technology: To encrypt data transmitted between your browser and our website.
Restricted Access: Limiting access to your personal information to authorised employees and service providers who need to know that information to process it for us.
Regular Security Reviews: Periodically reviewing our security practices to ensure they are up-to-date and effective.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other relevant data protection laws, you have certain rights regarding your personal data. These include:
The Right to Be Informed: To know what data we collect and how we use it (as outlined in this policy).
The Right of Access: To request a copy of the personal data we hold about you.
The Right to Rectification: To request that we correct any inaccurate or incomplete personal data we hold about you.
The Right to Erasure ( “Right to Be Forgotten”): To request the deletion of your personal data in certain circumstances.
The Right to Restrict Processing: To request that we limit the way we use your personal data in certain circumstances.
The Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
The Right to Object: To object to the processing of your personal data in certain circumstances (e.g., for direct marketing).
Rights in Relation to Automated Decision Making and Profiling: To object to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us using the details provided in Section 1. We will respond to your request within one month.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the “Last Updated” date at the bottom of this policy will be revised. We encourage you to review this Privacy Policy periodically.
11. Contacting Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
West Derby Heating & Plumbing
225 Eaton Rd, Liverpool L12 2AG
Email: info@westderbyheatingandplumbing.com
Phone: 0151 315 0010
Last Updated: May 28, 2025